Updated July 2026
Our approach to refunds for SunPVP store purchases, and how to reach us if something went wrong.
Store items are digital perks delivered to your account on our network. Because they are granted instantly and cannot be "returned", all sales are considered final unless stated otherwise below.
If you were charged but never received your perk, or you were charged incorrectly (for example, a duplicate charge), contact us within 14 days and we'll investigate and make it right.
Refunds are not provided for perks removed due to a rules violation, for buyer's remorse, or after a perk has been used or enjoyed.
Open a ticket on our Discord with your in-game name, the purchase, the approximate date, and a short description of the issue. Our team will respond as soon as possible.
Please contact us before opening a chargeback or payment dispute — we're happy to help. Initiating a chargeback without contacting us may result in removal of purchased perks and a permanent ban from the network.
We may update this policy as our payment process evolves. The version shown here always applies to new purchases.
SunPVP is a community Minecraft network and is not affiliated with, endorsed by, or associated with Mojang AB or Microsoft. This page is provided for transparency and is not legal advice.